My bet takes the privacy rights of every member seriously. This document transparently explains how we collect, use, store and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read it carefully to fully understand your rights.
Four core principles that guide how my bet handles your personal data
My bet only collects data that is strictly necessary to operate your account, process payments, and comply with the law. No excessive data collection takes place.
My bet has never and will never sell, rent or trade your personal data to any third party for marketing or commercial purposes.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time through the channels provided.
All of my bet's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 — the country's primary data protection law.
My bet collects your personal data during the registration process, platform usage and interactions with our support team. The following are the categories of data we collect:
| Data Type | Description | Purpose |
|---|---|---|
| IP address | Your device's IP address when accessing my bet | Location verification & security |
| Device data | Device type, operating system, phone model | Display optimisation |
| Browser data | Browser type, version, language settings | Technical compatibility |
| Game History | Game logs, bets, transactions | Compliance & customer support |
| Cookie data | Session cookies and user preferences | Enhanced user experience |
When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), or any other supported payment method, we receive the transaction information necessary to process your payment. We does not store your full credit card number or e-wallet PIN.
My bet uses your personal data for the following legitimate and disclosed purposes:
Under Malaysia's PDPA 2010, my bet processes your personal data on the following lawful bases:
My bet does not sell your personal data to any third party. However, we may share your data with the following parties under limited and controlled circumstances:
My bet works with select service providers who help us operate the platform, including:
All third-party providers are required to comply with strict data protection standards and may only use your data for the purposes specified in their service agreements with my bet.
My bet may be required to disclose your personal data to Malaysian authorities or other third parties when mandated by law, court order or valid legal process. We will endeavour to notify you in advance unless prohibited from doing so by law.
My bet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification, or destruction:
In the event of a security incident involving your personal data, my bet is committed to:
My bet uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookies (Required) | Maintaining your login session while you browse the platform | Until logged out |
| Preference Cookies | Remembering your preferred language and display settings | 1 year |
| Analytics Cookies | Collecting aggregated usage data for platform improvements | 90 days |
| Security Cookies | Detecting suspicious activity and protecting your account | Current session |
You can manage cookies through your browser settings. However, disabling required cookies may affect the core functionality of the my bet platform. Analytical and preference cookies can be declined without affecting your access to the platform.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by my bet:
My bet is a platform restricted to individuals aged 18 years and above only. We do not knowingly collect or process any personal data from individuals under the age of 18.
If a parent or guardian becomes aware that their child has provided personal data to my bet, please contact us immediately at privacy@mybet-khelo.com. We will take immediate action to delete the data and close the associated account.
My bet enforces strict age verification measures during the registration process to prevent underage individuals from accessing our platform.
In operating the my bet platform, some of your personal data may be processed or stored on servers located outside Malaysia. In such cases, my bet ensures:
Most of my bet's core operational data is stored on servers located in the Southeast Asian region to ensure fast response times for Malaysian players.
My bet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service management |
| Financial transaction records | 7 years after the transaction | Malaysian tax & AML requirements |
| KYC verification documents | 5 years after account closure | Legal compliance |
| Support communication logs | 3 years | Dispute resolution |
| Technical log data | 90 days | Security & Troubleshooting |
| Marketing data (where permitted) | Until consent is withdrawn | Direct marketing |
Once the applicable retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be personally identified.
My bet reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal developments or business requirements. When we make material amendments:
Your continued use of the my bet platform after the effective date of any amendment will be considered acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before they take effect and request the deletion of your personal data.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by my bet, please contact our Data Privacy Officer through the following channels:
We are committed to responding to all privacy-related requests within 14 working days. For more complex requests such as data access or data deletion, please allow up to 21 business days.
Six core rights you hold as a my bet user under Malaysia's PDPA 2010
Request a copy of all personal data my bet holds about you — processed within 21 working days via email or live chat.
Found inaccurate information? Request a correction at any time through your account settings or the my bet support team.
Under certain circumstances, you may request the deletion of your personal data — subject to legal data retention obligations.
Withdraw consent for data processing for specific purposes at any time — including marketing communications from my bet.
Receive your data in a structured, machine-readable format for transfer to another platform upon request.
If you are not satisfied with my bet's response, you have the right to lodge a complaint directly with the Department of Personal Data Protection Malaysia.
Concrete measures we take to keep your personal data secure at all times
Every bit of data transmitted between your device and my bet's servers is protected by bank-grade 256-bit SSL encryption — the same standard used by Maybank2u and CIMB Clicks.
My bet's KYC process uses document verification and facial recognition to ensure that only the genuine account holder can access and withdraw funds from the account.
My bet's automated monitoring system works around the clock to detect unusual activity, suspicious login attempts and potential security threats in real time.
Your financial data, gaming data and personal data are stored in separate systems with distinct access controls to minimise the risk of large-scale data breaches.
Your data is automatically backed up every day to a secure, separate location to prevent data loss in the event of a technical failure.
My bet conducts regular security audits and penetration testing by independent security firms to identify and address vulnerabilities before they can be exploited.
Have questions about your personal data? We're here to help through the following channels
Fastest response — within minutes. Available in Bahasa Malaysia.
Privacy@mybet-khelo.com
Response within 14 business days.
Support@mybet-khelo.com
For general enquiries.
Your personal data is fully protected. Register for free and enjoy a safe, fair and transparent gaming experience alongside 500,000+ Malaysian players!