Terms & Conditions my bet — Malaysia Platform Terms of Use

To register and use my bet's services, you must meet the following eligibility requirements:

• At least 18 years old on the date of registration.
• Not currently listed on any self-exclusion register administered by a relevant authority.
• Not acting in the capacity of a representative, agent, or intermediary on behalf of any third party.
• Not using the my bet account for commercial or business purposes without prior written consent from my bet.
• Not an employee, contractor, or immediate family member of a my bet employee.

My bet takes its responsibility to keep the platform away from underage individuals seriously. Any attempt to circumvent the age verification system is considered a serious breach of these terms and may be reported to the relevant authorities.

Registering a my bet account is free and subject to the following conditions:

One Account Per Individual

Each individual is only permitted to hold one (1) my bet account only. This includes accounts registered under different names, email addresses, phone numbers, or payment methods by the same individual. Discovery of duplicate accounts will result in the closure of all associated accounts and the forfeiture of all balances and accumulated winnings.

Accuracy of Information

You are responsible for ensuring that all information provided during registration is accurate, current, and complete. This includes your full name, Malaysian IC number, date of birth, phone number, and email address. Inaccurate information may prevent withdrawals and account verification.

Password Security

You are solely responsible for keeping your my bet account password confidential. Do not share your password with anyone. my bet will never ask for your password via email, phone, or live chat.

My bet accepts deposits via a variety of local Malaysian payment methods. All transactions are processed in Malaysian Ringgit (RM).

My bet reserves the right to set daily, weekly, or monthly deposit limits for security and compliance purposes. These limits can be adjusted through your account settings under the Responsible Gaming section.

Withdrawal of winnings from a my bet account is subject to the following conditions:

• Minimum withdrawal amount: RM 30 per transaction.
• Withdrawals are processed only to the same payment method used for your most recent deposit and must be under the same name.
• Processing time: under 30 minutes for most requests — may take up to 24 hours while security checks are carried out.
• Prior to the first withdrawal, my bet reserves the right to request identity verification (KYC), including a copy of your Malaysian identity card.
• Bonus withdrawal requires the wagering requirement to be fully completed first.

All bonuses and promotions offered by my bet are subject to the specific terms stated alongside each offer. General bonus conditions are as follows:

Wagering Requirement

Each bonus has a wagering requirement that must be met before any bonus-related winnings can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount (e.g., 30x means a RM 100 bonus requires RM 3,000 in wagers before withdrawal is permitted).

Bonus Validity Period

All my bet bonuses have a validity period stated at the time of the offer. Bonuses not used within the validity period will expire automatically and cannot be reinstated.

Game Restrictions for Bonuses

Some bonuses may only be applicable to specific game categories. Bets placed on excluded games may not count towards the wagering requirement or may void the bonus.

All games available on the my bet platform — including slots, baccarat, blackjack, roulette, and live casino — are subject to the rules and RTP figures stated by their respective game providers.

• All game outcomes are determined by an RNG (Random Number Generator) independently certified by internationally accredited testing bodies.
• My bet is not liable for technical disruptions during an active round. Any interrupted round will be resolved or voided with a refund in accordance with the provider's policy.
• The outcome of completed games is final and cannot be disputed unless there is verifiable evidence of a technical failure.
• Minimum and maximum bet limits for each game are displayed within the respective game interface.

My bet's Sports Betting section offers markets across a wide range of sports, including football (Malaysia Super League, EPL, Champions League), badminton, esports, and more. Specific rules are as follows:

• All displayed odds are in decimal format and are subject to change until a bet is confirmed.
• Confirmed bets cannot be cancelled or amended unless there is a significant and verifiable system error.
• In the event of a postponed or cancelled match, bets will be settled at odds of 1.00 unless the match is replayed within the timeframe specified by the sports data provider.
• My bet reserves the right to void bets placed after an event has actually started if caused by data delays — stake amounts will be refunded in full.
• Sports betting limits vary by market and event. my bet reserves the right to set specific limits for high-profile events.

The following activities are strictly prohibited on the my bet platform and may result in account suspension or closure without notice:

• Registering more than one my bet account under your own name or someone else's.
• Use of automation software, bots, or scripts to play games or place bets.
• Bonus abuse through reverse purchasing, arbitrage, or other fraudulent methods.
• Money laundering or using my bet for any unlawful financial activity.
• Colluding with other players to gain an unfair advantage in live table games.
• Using another person's information to register or operate an account.
• Any attempt to hack, compromise, or disrupt my bet's technical infrastructure.

My bet reserves the right to suspend or close any user's account at any time for reasonable cause, including:

• Breach of any terms and conditions set out in this document.
• A self-pause or self-exclusion request submitted by the user.
• Account inactivity for more than 12 consecutive months.
• Legal compliance requirements or directives from the relevant authorities.

Account Closure at User's Request

Users may close their my bet account at any time by contacting the customer support team. Any valid remaining balance will be returned to the original payment method within 5 business days after identity verification is complete.

Inactive Account

Accounts inactive for 12 consecutive months may be subject to a monthly administration fee of RM 5. A notification will be sent to the registered email before any fee is applied.

To the extent permitted by applicable law, my bet is not liable for:

• Any financial losses incurred through the use of the platform, including but not limited to gaming losses.
• Indirect, incidental, or consequential damages arising from the use of or inability to use the platform.
• Service disruptions caused by factors beyond my bet's control, including internet outages, third-party server issues, or natural disasters.
• Errors made by the user when placing bets or performing financial transactions.

My bet collects, processes, and stores users' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Full details on how we handle your data can be found in my bet's Privacy Policy.

• Your personal data is used solely for account management, transaction processing, identity verification, and service communications.
• My bet does not sell or disclose personal data to third parties except as required by law or as necessary for payment processing.
• All data is stored on secure servers with 256-bit SSL encryption.

My bet reserves the right to amend these terms and conditions at any time. Amendments will take effect within:

• Minor amendments (editorial changes, clarifications): take effect immediately with notice on the platform.
• Material amendments (changes to user rights or obligations): a minimum 7 days' notice will be given via registered email before any amendments take effect.

Continued use of the my bet platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before they take effect.

These terms and conditions are governed by and interpreted in accordance with applicable law. Any disputes arising from or in connection with the use of the my bet platform will be resolved through the following process:

1. Internal Resolution: Contact the my bet support team via live chat or email. We are committed to addressing all complaints within 48 business hours.
2. Mediation: If internal resolution is unsuccessful, both parties agree to seek independent mediation before pursuing legal action.
3. Legal Action: Any legal claims must be filed in the relevant jurisdiction.

If you have any questions about these terms and conditions, please contact us via our official email: support@mybet-khelo.com